If a sensor has stopped transmitting, and you are sure the battery was OK, it may be due to the reception or antenna connection. Please use the following steps to troubleshoot.
Confirm that the antenna isn’t damaged
Use the BLE Scanner within the CropX App to see if the sensor is
Download data with your mobile device via Bluetooth if applicable
Loosen and re-tighten Antenna cable and antenna connections (watch this video )
Check network connection if your sensor has an ERM modem
Scroll down to the sensor in question on the app.
Click the 3 dot menu for the sensor and choose action “network setup”
Your phone will connect to the sensor as it checks the modem and searches for networks
A list of available networks will be displayed. Please select an available network and hit “submit”
The sensor will connect to the selected sensor.
Call support to ensure your sensor is working before you leave the field
CropX sensors take a reading every 30 minutes The readings are transmitted every 12 hours to elongate battery life Transmission frequency can be reduced or increased on request for most sensors. To request changes in reporting time, email ...
First, navigate to the sensor. Use the Flags to mark the row placed at installation as the primary way to navigate to sensors. Use the GPS navigation feature in the CropX app as a backup way to find the sensor. Extract Sensor Use the Installation Rod ...
This manual provides step-by-step instructions for installing a CropX sensor in your field. Prior to installing your sensor, you should create an account and set up your fields. The sensor is shipped with a matching installation kit A Sensor B ...