Why do I see “Moisture status pending” in my app?
This message appears
when the app does not yet have enough information to show your current moisture
status. It can appear in both the web and mobile apps and is usually temporary
or related to soil conditions at the sensor location.
1. Recent sensor installation (first
24–48 hours)
If your sensor was
installed within the last 24–48 hours, the app is still waiting for the auto setpoints to determine the field capacity (Full Point) and Minimum allowable depletion (Refill point). During this setup period, the moisture status
may not be shown on the homepage. This process can take up to about 48 hours.
You can still view all collected data under the Graphs tab during this
time.
2. Very dry or sandy soil conditions
If the sensor is
installed in sandy or gravelly soil with very low moisture levels (below 5%),
the app may have trouble automatically setting moisture thresholds. We are
working on improving the
algorithm
for calculating set points at these very low moisture levels.
In the meantime, you can manually adjust the
set points or contact our support team for assistance.
CropX Support can be reached at support@cropx.com
or 888-832-2767.